Damage Policy

PLEASE RECORD YOUR UNBOXING - We may refuse returns/refunds for damaged/missing items without a video of your unboxing!

If you receive a damaged product we can offer a refund/exchange, please contact us at kpopdistricthelp@gmail.com.

Please note: We will not offer refunds/exchanges for minor dents, scratches etc to the outbox.

Please note: If your item is sealed and has a missing or damaged item inside, such as a photocard, we can't offer any refund/exchange! All sealed products come straight from Korea so any missing/damaged items inside are the manufactures error and not ours.

However, if your order is missing a whole item, please contact us at kpopdistricthelp@gmail.com